APPEAL RIGHTS
Most plans allow 180 days from the date of receipt of claim denial to submit an appeal. Review your plan for your appeal rights. Appeals may be sent to us in writing at the following address:
UnitedHealthcare, Central Escalation Unit
P. O. Box 30573
Salt Lake City, UT 84130-0573
When you appeal a decision you may:
•Send us information that explains why you believe our decision should change.
•Ask us for free copies of your claim information. We will look at your appeal no later than 30 days after we get it.
EXTERNAL REVIEW
You have the right to request an external review if we go on to deny payment, coverage, or service requested, or if you do not get a prompt decision. External review means that your claim will be reviewed by an independent third party. Contact Department of Health and Human Services at 1-888-393-2789 for more information.
ONLINE REGISTRATION
Register your dependents (children or spouse) on www.myuhc.com so that they can see their claim records and appeals information.