To read more about our privacy practices regarding health and medical information under the Health Insurance Portability
and Accountability Act ("HIPAA"), please click here, which links to our HIPAA Notice of Privacy Practices.
Website Privacy Policy
Introduction
UnitedHealthcare recognizes that the privacy of your personal
information is important to you. The purpose of this Website Privacy
Policy is to let you know how we handle the information we receive from
you through this website. Portions of this website may describe
additional privacy practices applicable to specific types of information
or to information provided on specific Web pages.
This Website Privacy Policy does not apply to information collected
through other means such as by telephone or in person, although that
information may be protected by other privacy policies. As used in this
Website Privacy Policy, terms such as "we" or "our" and "Company" refer
to UnitedHealthcare and its current and future affiliate entities,
including our parent company UnitedHealth Group.
This site is intended for a United States audience. Any information
you provide, including any personal information, will be transferred to
and processed by a computer server located within the U.S.
Cookies and non-personal information
"Non-personal information" means information that does not permit us
to specifically identify you by your full name or similar unique
identifying information such as a social security number, member
identification number, address or telephone number. The Company uses
various technologies, which may include "cookie" technology, to gather
non-personal information from our website visitors such as which pages
are used and how often they are used, and to enable certain features on
this website.
"Cookies" are small text files that may be placed on your computer
when you visit a website. Cookies may include "single-session cookies"
which generally record information during only a single visit to a
website and then are erased, and "persistent" cookies which are
generally stored on a computer unless or until they are deleted or are
set to expire. Your computer may permit you to disable cookies and
similar items by adjusting your browser preferences at any time;
however, this may limit your ability to take advantage of all the
features on this website.
We may also collect other forms of non-personal information such as
what web browsers are used to read our website and what websites are
referring traffic or linking to our website. Aggregate and de-identified
data regarding website users is also considered non-personal
information.
We may use and disclose non-personal information unless restricted by
this policy or by law. Some examples of the ways we use non-personal
information include:
Customizing your experience on the website including managing and recording your preferences.
Marketing, product development, and research purposes.
Tracking resources and data accessed on the website.
Developing reports regarding site usage, activity, and statistics.
Assisting users experiencing website problems.
Enabling certain functions and tools on this website.
Tracking paths of visitors to this site and within this site.
Your Personal information
"Personal information" means information that specifically identifies
you as an individual, such as your full name, telephone number, e-mail
address, postal address, or certain account numbers.
This website may include web pages that give you the opportunity to
provide us with personal information about yourself. You do not have to
provide us with personal information if you do not want to; however,
that may limit your ability to use certain functions of this website or
to request certain services or information.
We may use personal information for a number of purposes such as:
To respond to an e-mail or particular request from you.
To personalize the website for you.
To process an application as requested by you.
To administer surveys and promotions.
To provide you with information that we believe may be useful to
you, such as information about health products or services provided by
us or other businesses.
To perform analytics and to improve our products, websites, and advertising.
To comply with applicable laws, regulations, and legal process.
To protect someone's health, safety, or welfare.
To protect our rights, the rights of affiliates or related third
parties, or take appropriate legal action, such as to enforce our Terms
of Use.
To keep a record of our transactions and communications.
As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.
We may use personal information to contact you through any contact
information you provide through this website, including any email
address, telephone number, cell phone number, text message number, or
fax number. Please see the section below titled "Our online
communications practices."
We may share personal information within the Company, and we may
combine personal information that you provide us through this website
with other information we have received from you, whether online or
offline, or from other sources such as from our vendors. For example,
if you have purchased a product or service from us, we may combine
personal information you provide through this website with information
regarding your receipt of the product or service.
Sharing personal information
We will only share your personal information with third parties as
outlined in this Website Privacy Policy and as otherwise permitted by
law.
We may share personal information if all or part of the Company is
sold, merged, dissolved, acquired, or in a similar transaction.
We may share personal information in response to a court order,
subpoena, search warrant, law or regulation. We may cooperate with law
enforcement authorities in investigating and prosecuting activities that
are illegal, violate our rules, or may be harmful to other visitors.
If you submit information or a posting to a chat room, bulletin
board, or similar "chat" related portion of this website, the
information you submit along with your screen name will be visible to
all visitors, and such visitors may share with others. Therefore, please
be thoughtful in what you write and understand that this information
may become public.
We may share personal information with other companies that we hire
to perform services on our behalf or collaborate with. For example, we
may hire a company to help us send and manage e-mail, and we might
provide the company with your e-mail address and certain other
information in order for them to send you an e-mail message on our
behalf. Similarly, we may hire companies to host or operate some of our
websites and related computers and software applications.
Reviewing your information
This website may permit you to view your visitor profile and related
personal information and to request changes to such information. If this
function is available, we will include a link on this website with a
heading such as "My Profile" or similar words. Clicking on the link will
take you to a page through which you may review your visitor profile
and related personal information.
Website and information security
We use a number of physical security (such as locks and alarm
systems), electronic security (such as passwords and encryption
methods), and procedural security methods (such as rules regarding the
handling and use of information), designed to protect the security and
integrity of information submitted through this website. Due to the
nature of the Internet and online communications, however, we cannot
guarantee that any information transmitted online will remain absolutely
confidential, and we are not liable for the illegal acts of third
parties such as criminal hackers.
Our online communication practices
We send electronic newsletters, notification of account status, and
other communications, such as marketing communications, on a periodic
basis to various individuals and organizations. We may also send e-mail
communications regarding topics such as general health benefits,
website updates, health conditions, and general health topics. We offer
you appropriate consent mechanisms, such as opt-out, for marketing and
certain other communications. As examples, you may click on the opt-out
button associated with the specific e-mail communication or contact us
as described below in the section "Contact Us." Please be aware that
opt-outs may not apply to certain types of communications, such as
account status, website updates, and other communications.
Most e-mail, including any e-mail functionality on our site, does not
provide a completely secure and confidential means of communication. If
you send an e-mail communication to us, it is possible that your e-mail
may be accessed or viewed inappropriately by another Internet user
while in transit to us. If you wish to keep your information completely
private, you should not use e-mail.
Information for children under 13
We will not intentionally collect any personal information from
children under the age of 13 through this website without receiving
verifiable parental consent. If you think that we have collected
personal information from a child under the age of 13 through this
website, please contact us.
Contact us.
To contact us regarding this Website Privacy Policy and our related privacy practices, please contact us at:
UnitedHealthcare
Customer Service - Privacy Unit
PO Box 740815
Atlanta, GA 30374-0815
If you believe we or any company associated with us has misused any
of your information please contact us immediately and report such misuse
by calling Member Services at 866-270-5311.
Effective date
The Effective Date of this Privacy Policy is August 1, 2013
Changes to this Website Privacy Policy
We may change this Website Privacy Policy. If we do so, such change
will appear on this page of our website. We will also provide
appropriate notice and choices to you, on this website and in other
appropriate locations, based on the scope and extent of changes. You may
always visit this policy to learn of any updates.
Social Security Number Protection Policy:
Protecting personal information is important to UnitedHealthcare. It
is our policy to protect the confidentiality of Social Security numbers
(""SSNs") that we receive or collect in the course of business. We
secure the confidentiality of SSNs through various means, including
physical, electronic, and administrative safeguards that are designed to
protect against unauthorized access. It is our policy to limit access
to SSNs to that which is lawful, and to prohibit unlawful disclosure of
SSNs.
