Virtual Visits FAQ

What’s the integrated experience?

Our integrated experience allows you to enter a Virtual Visit without ever leaving myUHC.com.

What kind of care can I get in my integrated experience?

You can use Virtual Visits to talk to a doctor about non-urgent medical needs that are covered by your plan. (See WHERE? for guidance on what kind of care Virtual Visits are best for.) We currently don’t support users under the age of 18 but plan to in the future. Dependents over the age of 18 can access Virtual Visits through their own account. If you are interested in a Virtual Visit with a mental health or substance abuse provider, please scroll down for additional information and use the non-integrated experience linked on the Virtual Visits landing page.

What happens when I use Virtual Visits through the integrated experience?

The first time you use Virtual Visits, you will complete the patient registration process with the Virtual Visit provider group. Once registered, you will be connected, using secure, live audio and video technology, to a provider licensed to deliver care in the state that you are located in at the time of your visit. You and the provider will discuss your concern and, if appropriate, the provider may write a prescription* for you.

* Prescription services may not be available in all states.

How much and when will I have to pay for a Virtual Visit?

You will pay the Estimated Out of Pocket cost shown on the screen prior to your Virtual Visit. You must pay the out-of-pocket cost at the time of the Virtual Visit. The cost may be applied toward your deductible and out-of-pocket maximum, depending on your plan. You can use a credit or debit card to pay. You can use your Health Savings Account (HSA) debit card, if you have one.

How long is the wait to see a provider?

Virtual Visit provider groups are expected to deliver care within 30 minutes or less from the time of a patient's request.

How safe is the information being shared during a Virtual Visits appointment?

UnitedHealthcare requires all network providers, including Virtual Visit providers, to comply with all applicable laws, including laws relating to the security and confidentiality of patient information. Virtual Visit providers are covered entities under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its regulations. Therefore, Virtual Visit providers have direct legal requirements to protect and secure confidential patient information. Virtual Visit providers determine the manner and means by which they meet these privacy and security requirements. More information regarding security and privacy is available on the Virtual Visit providers' websites.